Kami menjaga privasi pelanggan dengan serius dan hanya akan mengumpulkan serta menggunakan informasi pribadi Anda sebagaimana dijelaskan di bawah ini.
Perlindungan data adalah hal yang menyangkut kepercayaan dan privasi Anda sangat penting bagi kami. Oleh karena itu, kami hanya akan menggunakan nama Anda dan informasi lain yang berhubungan dengan Anda sesuai dengan kebijakan privasi ini. Kami hanya akan mengumpulkan informasi yang penting bagi kami dan hanya akan mengumpulkan informasi yang dibutuhkan untuk keperluan bisnis dengan Anda.
Kami hanya akan menyimpan informasi Anda selama dibutuhkan atau diwajibkan oleh hukum, atau selama informasi tersebut berhubungan dengan tujuan-tujuan yang ada saat informasi dikumpulkan.
Kebijakan privasi kami mengikuti peraturan perundang-undangan yang berlaku. Bila Anda memiliki komentar atau masukan, kami dengan senang hati menerimanya melalui email: cs@admin-joki.com.
Joki tidak menjual, menyebarkan, atau memperdagangkan informasi pribadi milik pelanggan yang didapatkan secara online kepada pihak ketiga.
Informasi pribadi yang dikumpulkan hanya akan digunakan secara internal untuk keperluan pemberian layanan.
Ketika Anda membuat akun Joki, informasi pribadi yang mungkin kami kumpulkan termasuk, namun tidak terbatas pada:
Informasi ini digunakan untuk:
Pembayaran yang dilakukan melalui aplikasi akan diproses oleh agen resmi Joki. Anda wajib memberikan informasi yang akurat dan selalu memperbaruinya bila ada perubahan.
Rincian pemesanan Anda akan kami simpan untuk alasan keamanan. Anda dapat mengaksesnya dengan login ke akun melalui aplikasi.
Anda dapat memperbarui informasi pribadi Anda kapan saja melalui aplikasi Joki.
Jika Anda ingin memeriksa atau menghapus akun, silakan kunjungi halaman: Check & Delete Account.
Kami memastikan informasi Anda disimpan dengan aman melalui langkah-langkah berikut:
Saat menggunakan aplikasi, akan ada permintaan aktivasi lokasi untuk keperluan pelacakan driver dan pengguna. Jika aplikasi tidak digunakan, akses lokasi akan otomatis nonaktif.
Kami tidak akan membagikan informasi Anda dengan organisasi lain kecuali yang terkait langsung dengan pengiriman barang yang Anda beli dari aplikasi Joki.
Dalam kondisi tertentu, Joki dapat diminta untuk menyingkapkan informasi pribadi sesuai perintah pengadilan atau hukum yang berlaku. Joki berkomitmen untuk mematuhi peraturan perundangan terkait privasi.
Jika Anda merasa privasi Anda dilanggar, silakan hubungi kami di cs@joki-admin.com.
Saat mengunjungi aplikasi Joki, server kami secara otomatis akan merekam informasi yang dikirimkan smartphone Anda, seperti:
Data ini digunakan untuk analisa dan evaluasi demi peningkatan layanan dan produk kami. Data tidak akan dikaitkan dengan informasi pribadi lainnya.
Joki dapat menggunakan Google Analytics dan layanan pihak ketiga lainnya untuk iklan berbasis tampilan. Anda dapat mengatur preferensi iklan melalui Google Ads Setting: https://www.google.com/settings/ads.
Joki berhak mengubah kebijakan privasi kapan saja. Perubahan akan diumumkan di website kami minimal 7 (tujuh) hari sebelum berlaku.
Jika Anda tidak puas dengan cara kami menangani pertanyaan atau keluhan Anda, silakan hubungi kami di cs@admin-joki.com.
We take customer privacy seriously and will only collect and use your personal information as described below.
Data protection is a matter of trust, and your privacy is very important to us. Therefore, we will only use your name and other information relating to you in accordance with this privacy policy. We will only collect information that is relevant to us and necessary to conduct business with you.
We will retain your information only as long as required by law or as long as it relates to the purposes for which it was collected.
Our privacy policy complies with applicable laws and regulations. If you have any comments or feedback, we are happy to receive them at cs@admin-joki.com.
Joki does not sell, distribute, or trade customers' personal information obtained online to third parties.
Personal information collected online is only used internally by Joki to provide services to you.
When you create a Joki account, the personal information we may collect includes but is not limited to:
The information we obtain from you will be used to:
If you register as a user of the Joki app, we may also use your information to send you promotional or marketing materials from time to time.
Payments you make through the app will be processed by our agent. You must provide us and our agents with accurate, non-misleading information and keep it updated by notifying us of any changes.
Your booking details will be held for security reasons but will not be provided directly by us. You can access this information by logging into your account through the app, where you can view details of past bookings, open orders, or orders to be delivered. You can also manage your address, bank information, and newsletter subscriptions. You agree to treat access to this personal data as confidential and not allow unauthorized third parties to access it. We will not be liable for misuse of passwords unless such misuse is due to our negligence.
You can update your privacy information at any time by accessing the Joki app.
If you wish to check or delete your account, please visit: Check & Delete Account.
Joki ensures that collected information will be securely stored. We protect your information by:
When using the app, you will receive a notification requesting location activation for tracking drivers and users during orders.
If the app is not in use, location access will automatically be disabled.
We will not share your information with organizations other than those related to us and third parties involved in delivering goods you have purchased from the Joki app. In exceptional circumstances, Joki may be required to disclose your personal information in response to a court order or applicable law, or where disclosure may prevent a threat to life or health, or for legal purposes. Joki is committed to complying with the Privacy Act and the National Privacy Principles in accordance with applicable laws.
If you believe your privacy has been violated by Joki, please contact us at cs@joki-admin.com and we will address the issue.
When you visit Joki, our servers automatically collect information sent by your smartphone when you open the application. This may include:
The information collected is used for analysis and evaluation to help us improve our application, services, and products. This data will not be used together with any other personal information.
As part of this, Joki may use Google Analytics features based on Display Advertising, including but not limited to: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using Google Ads Settings (https://www.google.com/settings/ads), you can manage your Google Display Network ad preferences.
Joki also uses Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show Joki's ads on the Internet. Joki and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) together to inform, optimize, and serve ads based on your past visits to the Joki app, as well as report on ad impressions and interactions with those ads.
Joki reserves the right to change and modify this privacy policy at any time. Any proposed changes will be published on our website at least 7 (seven) days before they take effect.
If you are not satisfied with how we handle your queries or complaints, please contact us directly at cs@admin-joki.com.